ISA Technology recognizes the importance of information
privacy. We believe that privacy is more than an issue of compliance – it is
one of trust. We strive to manage your personal information in accordance with
our basic belief of respect for the individual. This policy describes:
- How and why we collect your personal information.
- How your information is used and protected.
- When and with whom we share your information.
The choices you can make about how we collect, use, and share your information.
We do not sell or rent your personal information to third parties.
Notice and Scope of Our Privacy Practices
ISA Technology provides customers with clear, prominent, and easily accessible information about its privacy practices. This policy applies to ISA Technology operations, both in stores and online, in Trinidad and Tobago.
Information We Collect
We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We do this using lawful and fair methods. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with ISA Technology, both in stores and online. Some examples are when you:
- Create an account on one of our websites;
- Make an online or in-store purchase from us;
- Use a gift registry;
- Request customer service or contact us;
- Submit an ISA Technology related story or testimonial;
- Participate in a contest, promotion, or survey; or
- Otherwise submit personal information to us.
Personal information is information that identifies you specifically. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card numbers. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients.
Information from Other Sources
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.
Automated Information Collection
We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We may collect technical information such as your internet protocol address, your computer's operating system and browser type, the address of a referring website, if any, and the path you take through our web pages.
We use “cookies” to recognize you as you use or return to our sites. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.
We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.
We may operate cameras in stores for security and operational purposes. When used for operational purposes, we do not use these cameras to identify you personally.
How We Use Your Information
ISA Technology uses your information to provide requested products and services and to support core business functions. These include fulfilment, internal business processes, marketing, authentication and fraud prevention, and public safety and legal functions. Some examples include:
- To fulfil your requests for products and services and communicate with you about those requests;
- To register and service your account;
- To administer surveys, contests, and promotions;
- To provide customer service and alert you to product information;
- To help us improve and customize our service offerings, websites, and advertising;
- To send you information about our products, services and promotions;
- To protect the security or integrity of our websites and our business;
How We Share Your Information Outside ISA Technology
ISA Technology does not sell or rent your personal information to third parties. We may share your personal information, whether you are a current or former customer, only under the following limited circumstances.
We may share information about you with service providers or suppliers that help with our business operations. Examples are shipping vendors, billing and refund vendors, credit card processors, and companies that help us improve our product and service offerings and our websites. We require these service providers and suppliers to keep the information secure. We also prohibit them from using your information for any purposes other than those requested by us.
If you apply for a credit account, we may share your information with the financial institution(s) that we partner with to offer you the credit. Our partner may only use the information you give to us to provide the credit. Similarly, if you qualify for a credit account and are not offered credit by ISA Technology, we may share your information with our partner so that they may extend the offer of credit as required by law.
Legal Requirements and Protection of Our Company and Others
We may share your information in other special circumstances. These include situations when we believe in good faith that the law requires it or that the sharing is necessary to protect the safety, property, or other rights of ISA Technology, our customers, our associates, or any other person. Examples include protecting the health or safety of customers, or addressing crimes committed on ISA Technology property. Data from in-store security cameras may also be provided to law enforcement upon written request.
Based only on your expressed consent, we may share information with carefully selected vendors who may offer you products and services of interest. You may opt-in to this sharing under the “Your Choices” section below.
We may share aggregate and statistical data that does not identify you personally. We may do this for research and marketing purposes, for instance to describe our services to prospective partners or advertisers, and for other lawful purposes.
In the unlikely event that ISA Technology or substantially all of its assets are acquired by an unrelated third party, your personal information may be one of the transferred assets.
We use an opt-out standard for all other communications. Opt-out means we will conduct the activity unless you tell us not to.
You may contact us as described in the “Contact Us” section below.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address.
Please allow sufficient time for your preferences to be processed. It may take up to 5 business days to process your requests related to email.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
How to Access and Update Your Information
ISA Technology takes reasonable steps to keep your personal information accurate and complete, so we can treat your information properly and effectively under this policy. You can access or update your information, including contact or account information, in the following ways:
If you have created an account on one of our websites, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
Contact us at the email or postal address listed in the “Contact Us” section of this policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the information requested if reasonably available, or will describe the types of information we typically collect. We will make changes you request or will provide an explanation of what actions we will be able to take with regard to the request.
How We Secure Your Information
Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information. When we do have to collect your most private personal information, such as National Identification Card Numbers, we will protect its confidentiality, prohibit its unlawful disclosure, and limit access to authorized personnel only.
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use an encryption technology called Secure Sockets Layer (SSL). When you enter a secure portion of a website, you will see https (instead of http) in the address bar, and an image of a closed lock or a solid key should appear in the address bar or bottom bar of your browser window. If you click on this image, website security information will appear. This indicates that your personal information is transmitted in encrypted form, not to some unknown or unauthorized server.
Hard Copy and Electronic Storage Protections
Personal information that is maintained in our offices or stores is subject to physical, administrative, and technical controls as well. Hard copies of private information are maintained in locked locations or cabinets with similar restrictions for electronic storage of private information. When disposed of, the information is shredded, destroyed, erased, or otherwise made unreadable.
Please feel free to contact us with any questions or comments about this policy or about how your information is handled. You can contact us via the addresses below:
Physical Mail: ISA Technology, 11 Eastern Main Road, Curepe, Trinidad & Tobago, West Indies
Effective: February 1, 2010